Shipping Policy

Thank you for visiting and shopping at [store]. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification with tracking information once your order has shipped.
• During peak seasons or high order volumes, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

2. Shipping Rates & Delivery Estimates

We ship internationally to selected countries and regions. Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs clearance, carrier issues, or severe weather conditions.

3. Customs, Duties, and Taxes

• [Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). (Note: If you collect duties and taxes at checkout via DDP, change this to: "Duties and taxes are calculated and collected at checkout, so no additional fees will be due upon delivery.")

4. Order Tracking & Shipment Confirmation

Once your order has shipped, you will receive an email containing your tracking number(s). The tracking information usually updates within 24–48 hours of shipment.

5. Shipping to P.O. Boxes or APO/FPO Addresses

Due to carrier limitations and parcel dimensions (especially for larger furniture and nursery items), we may not be able to deliver to P.O. Boxes or APO/FPO military addresses. Please provide a physical residential or commercial address at checkout.

6. Damages & Lost Packages

If you receive your order damaged or suspect it is lost in transit:

• Please inspect your package upon arrival. If the item is defective or damaged, contact us immediately at 541809066@qq.com with photos of the damaged product and packaging.
• Please save all packaging materials and damaged goods before filing a claim.

7. Contact Us

If you have any further questions about our shipping policy, please contact us:

• Email: 541809066@qq.com
• Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)